AI Receptionist for Tracker PMS

Tracker PMS is designed for dental practices that manage complexity, multiple providers, layered schedules, and high patient volume. DentalAssist is the AI receptionist that matches that complexity, answering every call and booking directly into Tracker without creating conflicts or requiring manual intervention.

Built for Tracker’s Environment

Tracker PMS is trusted by busy Canadian dental practices, clinics with multiple chair providers, complex appointment type rules, and schedules that need to stay accurate under high call volume. DentalAssist is configured to understand your Tracker setup: which provider slots are open, which appointment types require which chair time, and how to book correctly without disrupting clinical flow.

The result is an AI that books like a trained coordinator who knows your practice, not a generic bot that drops appointments into the wrong slot.

How the Integration Works

DentalAssist connects to your Tracker PMS and accesses your live schedule in real time. When a patient calls, the AI identifies the right appointment type, finds an available slot with the correct provider, and confirms the booking, updating Tracker automatically.

• Reads live Tracker PMS availability across all providers
• Books appointments directly into Tracker, no manual entry
• Handles multi-provider scheduling without conflicts
• Captures caller name, contact, and visit reason
• Delivers a full call summary to your admin dashboard

Integration Status: Live

PHIPA-Aligned for Canadian Practices

Tracker PMS is a Canadian-first system – and DentalAssist is built for the same market. Patient data is stored on Canadian infrastructure, call handling aligns with PHIPA requirements, and there is no cross-border data transfer to US servers.

For Canadian practices using Tracker, DentalAssist is the only AI receptionist built specifically for this environment, not adapted from a US product.

What DentalAssist Handles

• New patient inquiries and appointment booking across all providers
• Existing patient scheduling, cancellations, and rescheduling
• After-hours and weekend call handling
• AutoRecall outreach to bring back overdue hygiene patients
• Emergency triage and provider routing
• Practice FAQs – hours, location, insurance, parking

What Changes on Monday Morning

Busy Tracker practices often spend the first 30-60 minutes of Monday returning weekend voicemails. With DentalAssist, those calls are answered and booked over the weekend. Your team walks in to a complete call log, not a queue of callbacks competing with an already-full patient schedule.

Get DentalAssist Running on Your Tracker System

Our team configures the integration to your specific Tracker setup, provider schedules, appointment types, and practice rules. Most practices are live within one business day. No retraining for your team, no disruption to your current workflow.

See all supported integrations: Integrations ?